The benefits and capabilities of pre-trained language models (LLMs) in current and future innovations are vital to any society. However, introducing and using LLMs comes with biases and discrimination, resulting in concerns about equality, diversity and fairness, and must be addressed. While understanding and acknowledging bias in LLMs and developing mitigation strategies are crucial, the generalised assumptions towards societal needs can result in disadvantages towards under-represented societies and indigenous populations. Furthermore, the ongoing changes to actual and proposed amendments to regulations and laws worldwide also impact research capabilities in tackling the bias problem. This research presents a comprehensive survey synthesising the current trends and limitations in techniques used for identifying and mitigating bias in LLMs, where the overview of methods for tackling bias are grouped into metrics, benchmark datasets, and mitigation strategies. The importance and novelty of this survey are that it explores the perspective of under-represented societies. We argue that current practices tackling the bias problem cannot simply be 'plugged in' to address the needs of under-represented societies. We use examples from New Zealand to present requirements for adopting existing techniques to under-represented societies.

Recent advances in artificial intelligence, including the development of highly sophisticated large language models (LLM), have proven beneficial in many real-world applications. However, evidence of inherent bias encoded in these LLMs has raised concerns about equity. In response, there has been an increase in research dealing with bias, including studies focusing on quantifying bias and developing debiasing techniques. Benchmark bias datasets have also been developed for binary gender classification and ethical/racial considerations, focusing predominantly on American demographics. However, there is minimal research in understanding and quantifying bias related to under-represented societies. Motivated by the lack of annotated datasets for quantifying bias in under-represented societies, we endeavoured to create benchmark datasets for the New Zealand (NZ) population. We faced many challenges in this process, despite the availability of three annotators. This research outlines the manual annotation process, provides an overview of the challenges we encountered and lessons learnt, and presents recommendations for future research.